Billing FAQs

• How can I pay my bill?

  We accept payment via cash, check, and most major credit cards. You can also make a payment online at our website, broadwaygynecology.com/payments. If you prefer to mail your payment, please send it to:
  27 Whitehall Floor 7
  New York, NY 10004
  ATTN: Billing Department.

• What is the due date for my payment?

  The due date for your payment is indicated on your invoice. If you’re unable to find this information, please contact our billing department at 212-500-1008 or [email protected].

• What happens if I don’t pay my bill on time?

  If payment is not received by the due date, a late fee of 7.5% will be applied to your account every 30 days. After the 31st day of non-payment, we reserve the right to use a third-party collection agency to secure payment. After a period of 31 days of non-payment, a 12% interest charge will be applied to the outstanding balance every 30 days.Note: This may impact your credit score and future ability to use credit. If you’re having difficulty making your payment on time, please contact our billing department. We’re here to help.

• I don’t understand the charges on my bill. Can you explain them?

  Each invoice provides a detailed breakdown of the services provided and their respective charges. If you have questions about specific charges, our billing department will be glad to assist. Please reach out to us at 212-500-1008 or [email protected].

• Why is my bill higher than I expected?

  The total on your bill reflects the cost of the services provided, minus any applicable insurance coverage and discounts. Keep in mind that some services may not be fully covered by your insurance. If you believe there’s been a mistake, please contact our billing department.

• Can I set up a payment plan?

  We understand that medical bills can be a significant expense. If you’re unable to pay the full amount at once, please contact our billing department to discuss setting up a payment plan.

• How does insurance coverage apply to my bill?

  We bill your insurance company directly for the services provided. The amount that your insurance does not cover, including your deductible, co-pay, or any services not covered by your plan, will be your responsibility. This amount is indicated on your invoice.

• What if my insurance information has changed or is incorrect on my bill?

  Please contact our billing department as soon as possible to update your insurance information. It’s important to keep us informed of any changes to ensure that your bills are accurate and your insurance coverage is applied correctly.

• How can I know which services are covered by my insurance?

  The specifics of what your insurance plan covers can vary depending on your provider and your individual plan. The best way to know for sure is to contact your insurance provider directly. If you need help understanding your coverage, our billing department can also assist you.

• My insurance claim was denied. What can I do?

  If your insurance claim was denied, it’s important to first understand why. The explanation of benefits provided by your insurance company should provide a reason. If you believe the claim was denied in error, you can appeal the decision with your insurance company. If you need assistance with this process, our billing department is available to help.

• Can I make a partial payment or set up a payment plan?

  We understand that medical expenses can be significant. If you’re unable to pay your bill in full, please contact our billing department. We can discuss your situation and explore options such as setting up a payment plan.

• What is a “network” in terms of health insurance?

  A network is a group of health care providers and facilities that have a contract with an insurance company. You’ll often pay less for services from health care providers and facilities in your network. This is sometimes called “in-network” coverage.

• What does “out-of-network” mean?

  Out-of-network refers to physicians, hospitals, and other healthcare providers that haven’t contracted with your insurance company. Care provided by out-of-network providers is typically more expensive and may not be covered by your insurance.

• Are routine gynecological exams covered by my insurance?

  Most insurance plans cover routine gynecological exams, often referred to as “well-woman visits.” However, the specifics of what’s covered can vary based on your insurance provider and plan. It’s best to contact your insurance company directly to understand what is covered.

• What is the cost of a Pap smear without insurance?

  The cost of a Pap smear can vary widely based on factors such as location and the specific lab used for testing. If you don’t have insurance, please contact our office and we can provide you with an estimate.

• Will my insurance cover the HPV vaccine?

  Most insurance plans cover the HPV vaccine as it’s recommended by the Centers for Disease Control and Prevention (CDC). However, coverage can vary, especially based on age, so it’s best to contact your insurance provider for specifics.

• I’m pregnant. What kind of costs should I expect for prenatal care and delivery?

  The cost of prenatal care and delivery can vary widely based on factors like your insurance coverage, your overall health, the specifics of your pregnancy, and the hospital where you’ll be delivering. Our office can provide an initial estimate and help you understand how your insurance may factor into the costs.

• What types of birth control are covered by my insurance?

  Coverage for birth control varies greatly among insurance providers and plans. Many plans cover a range of contraceptive methods, but it’s important to check with your insurance provider to understand what is covered under your specific plan.

• What happens if I need a procedure that’s not covered by my insurance?

  If a recommended procedure is not covered by your insurance, we can discuss alternative treatments that might be covered. If no alternatives are suitable, we can help you understand the costs of the procedure and discuss potential payment options.

• Can I use my Health Savings Account (HSA) or Flexible Spending Account (FSA) to pay for services?

  Yes, you can generally use funds from your HSA or FSA to pay for qualified medical expenses, which often include gynecological services. However, what qualifies can vary, so you should check with your account administrator or read the guidelines for your specific account.